Social Capital

Social Capital

Tire Business: 5,385 cases
Sports Business: 8,554 cases
Industrial Products Business: 2,306 cases

Building favorable relationships with customers, suppliers, local communities, shareholders, investors, employees and all other stakeholders is essential to enhancing our corporate value. Employing a variety of communication methods, the Sumitomo Rubber Group gleans and takes heed of feedback from these stakeholders. In this way, we strive to live up to what they expect of us and accommodate their needs, thereby fulfilling our social responsibilities.
When it comes to promoting Sumitomo Rubber Group operations, our brand capabilities constitute an element equally as essential to supporting growth in corporate value. Having acquired rights to the global use of the trademarks for Dunlop brand sports goods in 2017, we have since striven to enhance the brand value of Dunlop, particularly in the racket sports business. Going forward, we will also step up the utilization of the Dunlop brand in the golf business in a phased manner, targeting countries and regions outside Japan, Taiwan and South Korea. We will thus raise the presence of the Dunlop brand in the sports goods field while increasing its brand value in a way that transcends the scope of our Sports Business to encompass our Tire Business and Industrial and Other Products Business.

The State of Our Social Capital (efforts to promote dialogue with key stakeholders)

  Communication methods Fiscal 2021 achievements
Customers
  • Customer consultation and service contact
  • Customer response through service and sales departments
  • Providing information via our website and various media channels
  • Exhibitions and events, etc.
Number of customer consultations (cases)
  • Tire Business: 5,385 (inquiries: 5,023; complaints: 362)
  • Sports Business: 8,554 (inquiries: 8,099; complaints: 455)
  • Industrial and Other Products Business: 2,306 (inquiries: 1,905; complaints: 401)
Business partners
  • Dialogue through day-to-day business
  • Confirmation visits to procurement partners, and feedback
  • Questionnaires targeting procurement partners
  • Explanatory meetings, etc.
Sent out CSR questionnaires to 254 companies in fiscal 2020
Provided feedback on survey results and guidance to 9 of 254 companies in fiscal 2021 on an individual basis
Local communities
  • Participation in local events
  • Cooperation with NGOs and NPOs in social contribution activities
  • Participation in economic and industry organizations
  • Dialogue with local governments, etc.
Number of CSR Fund beneficiaries: 57, with a total of ¥14.10 million donated Number of participants in the Dunlop Monozukuri Class: 254 (held four times in four locations)
Shareholders and investors
  • General meeting of shareholders
  • Timely disclosure of news releases and publications
  • Issuance of financial information, including fact books and shareholder communications
  • Providing information via website and other media
  • Results briefings, etc.
Number of shareholders: 44,872 (as of December 31, 2021)
Issuance of shareholder newsletter: twice a year
Enhancement of financial results briefing and format improvement
Employees
  • Providing information through internal newsletters, intranet, etc.
  • Consultation with labor-management councils and employee representatives
  • Compliance consultation service
  • Round-table discussions with president to exchange views with management
  • Integrated Report questionnaire, etc.
Number of employees (as of December 31, 2021)Sumitomo Rubber Group: 40,055;Sumitomo Rubber Industries: 7,573 (male employees: 6,689, female employees: 884)